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TITANOSTEEL – TERMS OF SERVICE
Last updated: 2025-05-17
Welcome to our official website – https://www.titanosteel.com (“Website”). These Terms of Service (“Terms”) govern your access to and use of the Website, its features, and any purchase transactions.
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with any part of these Terms – please discontinue use of the Website.
1. GENERAL INFORMATION
1.1. TITANOSTEEL is a registered trademark operated by a legal entity under European Union law. Any purchase made through this Website constitutes a distance sales agreement between the customer and our company, governed by these Terms and applicable regulations.
1.2. Orders are dispatched from third-party fulfillment partners, potentially located outside the EU. Return addresses are different from our business registration address – please contact us before sending back any products.
1.3. You must be of legal age and use the Website on your own behalf. The Website is not intended for corporate or third-party use.
1.4. This Website is not designed for or targeted at minors. You must be an adult to use our services.
1.5. If you have any questions or do not fully understand these Terms, contact our support team at [email protected] or call us at +44 7446 227478 (UK).
2. OUR PRODUCT
2.1. The Website features a specialty item – the titanium cutting board, crafted for advanced durability, hygienic use, and corrosion resistance.
2.2. All products are designed and manufactured in compliance with European quality standards applicable to household kitchen goods.
2.3. Our products are not toys and should not be used by minors without adult supervision.
2.4. Detailed specifications and usage instructions are included with each product description.
3. PRICING AND PAYMENT
3.1. Final pricing (including applicable VAT or import duties) is displayed at checkout. This may vary based on your shipping country.
3.2. Payments can be made via credit card, PayPal, or other available electronic methods. Cash on delivery is only available where explicitly stated.
3.3. We are not responsible for any currency conversion or international bank transfer fees imposed by your financial institution.
4. DISCOUNT CODES
4.1. Discount codes are limited to one use per customer and cannot be combined with other offers unless stated otherwise.
4.2. Each code has a defined validity period and is intended for private use only. Unauthorized sharing or reselling is prohibited.
4.3. If an item purchased with a discount is returned, the refund will reflect the reduced price paid.
5. SHIPPING
5.1. Orders are typically processed within 1–3 business days. Delivery time ranges between 4–14 business days, depending on destination.
5.2. Shipment tracking information will be provided via email. If your order has not arrived within 30 calendar days, please notify us via email or phone.
5.3. Delivery times may vary due to customs, weather events, or third-party carrier delays – we are not liable for such disruptions.
6. RETURNS AND WARRANTY
6.1. You may return your product within 14 days of delivery for a full refund, provided the item is unused and in its original packaging.
6.2. Refunds will be processed within 14 days of receiving the returned goods. We reserve the right to deduct compensation if the product shows signs of use or damage.
6.3. A 2-year EU warranty covers manufacturing defects. Misuse or physical damage is not covered under warranty.
7. PERSONAL DATA AND COMMUNICATION
7.1. Your personal data is handled in accordance with our Privacy Policy. We do not use your data for marketing unless you opt in.
7.2. We may contact you by email or phone for order verification or to resolve technical issues with your transaction.
8. INTELLECTUAL PROPERTY
8.1. All content on the Website, including but not limited to images, text, logos, and product descriptions, is the intellectual property of TITANOSTEEL or licensed to us. Any unauthorized use, reproduction, or distribution is strictly prohibited.
9. LIABILITY AND DISCLAIMERS
9.1. Our products are sold “as is” without any guarantee of specific health outcomes or suitability for non-standard use.
9.2. We are not liable for any inaccuracies on the Website, third-party delays, or indirect damages resulting from Website or product use.
10. GOVERNING LAW AND DISPUTES
10.1. These Terms are governed by the laws of the Republic of Lithuania and the European Union.
10.2. In case of a dispute, please contact our customer support before taking legal action. You may also file a complaint through the State Consumer Rights Protection Authority (www.vvtat.lt) or the EU Online Dispute Resolution Platform: https://ec.europa.eu/odr
11. CONTACT INFORMATION
Website: www.titanosteel.com
Email: [email protected]
Phone (UK): +44 7446 227478
