PRIVACY POLICY
Effective as of: 2025-05-17
Welcome to the Privacy Policy of Titanosteel (hereinafter referred to as “we”, “our”, or “Titanosteel”), available at www.titanosteel.com. This document outlines how we process your personal data when you interact with our website, purchase products, contact our team, or engage with us through digital or social platforms. We comply with the EU General Data Protection Regulation (GDPR) (2016/679) and relevant national laws.
1. Data Controller Contact Details
- Company: TITANOSTEEL
- Website: www.titanosteel.com
- Email: [email protected]
- Phone: +44 7446 227478
We may update this Privacy Policy without prior notice. Please check back regularly to ensure you remain informed.
2. When and Why We Process Your Personal Data
| Purpose | Data Processed | Legal Basis | Storage Duration |
|---|---|---|---|
| Order fulfillment | Full name, shipping address, email, phone number, payment method, IP address, device info | Contractual necessity (Art. 6(1)(b) GDPR) | 10 years (accounting rules) |
| Website performance and security | IP address, browser info, device ID, session logs | Legitimate interest (Art. 6(1)(f)) | 1 month; 10 years for security logs |
| Customer service | Name, email, phone, country, message content, attachments | Consent (Art. 6(1)(a)) | 10 years after last inquiry |
| Marketing & remarketing | Name, email, IP, ad interactions, previous orders | Consent / Legitimate interest | 5 years or until opt-out |
| Social media interaction | Profile name, comments, reactions, private messages | Consent | 10 years after last interaction |
| Recruitment | CV, name, contact info, experience | Consent / Contract / Legitimate interest | 6 months after closure or 5 years with consent |
| Accounting compliance | Full name, invoice details, bank/payment info | Legal obligation (Art. 6(1)(c)) | 10 years |
| Legal defense | All categories above + legal documents | Legal obligation / Legitimate interest | 10 years or until litigation ends |
3. Data Recipients & Transfers
We may share your data with service providers under strict data protection safeguards:
- Hosting providers, email & IT systems (EU/Global – SCCs applied)
- Logistics & fulfillment partners (EU/Global – SCCs applied)
- Payment processors & banks (Global – SCCs applied)
- Customer support platforms (EU/Global)
- Marketing & ad platforms (Google, Meta, etc.)
- Legal advisors, auditors, compliance officers (EU-based)
- Social media platforms (if interacting publicly or privately)
Transfers outside the European Economic Area (EEA) are protected using Standard Contractual Clauses (SCCs).
4. Your GDPR Rights
You have the right to:
- Access – request confirmation and a copy of personal data we hold;
- Rectify – correct inaccurate or incomplete data;
- Erase – request deletion of your data under specific grounds;
- Restrict – temporarily block processing of your data;
- Port – receive data in a portable format;
- Object – to direct marketing or legitimate interest-based processing;
- Withdraw Consent – at any time without affecting prior processing;
- Complain – to your national data protection authority (e.g. VVTAT in Lithuania);
- Non-discrimination – you will not receive unfair treatment for exercising your rights.
To exercise any of these rights, contact us at [email protected].
5. Cookies
Our website uses cookies for:
- Functionality (e.g., session management, security)
- Statistics (e.g., Google Analytics)
- Marketing (e.g., Facebook Pixel, remarketing tags)
6. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal effects concerning you.
7. Data Protection Contact
If you have questions, complaints, or requests regarding your personal data, reach out via:
- Email: [email protected]
- Phone: +44 7446 227478